Course Summary:
The first-line manager provides the organisational interface with the workforce and consequently has a major impact on results. For those in this position for the first time, the prospect can be both challenging and daunting. This workshop is there to assist and guide the new manager in the roles and responsibilities of management and, with it, boost their confidence.
Target Audience:
This workshop is aimed at Junior Managers. This would include, but are not limited to, team leaders, supervisors, first line managers and section heads.
Recommended Prerequisites:
None
Course Objectives:
After completing this workshop, the student should be able:
Apply knowledge of self and team in order to develop a plan to enhance team performance
Use the social styles to understand various personal behavioural preferences
Use communication skills to handle and resolve conflict in the workplace
Apply problem-solving techniques to make a decision or solve a problem in a real life context
Prioritise time and work for self and team
Apply knowledge of self and team in order to develop a plan to enhance team performance
Apply leadership concepts in a work context
Key Topics:
Personal and Team mastery
Understanding him/herself as worker in a specific position.
Identifying own role in an organisation (Management Skills).
Using the social styles to understand various personal behavioural preferences
Using a variety of strategies to deal with potential conflict in a team or group.
Developing a plan of action to enhance team performance
Interacting successfully in oral/signed communication
Demonstrating an understanding of different conflict situations in the workplace
Stating and explaining the difference between feelings and actual problems when dealing with conflict
Distinguishing between problems, challenges and matters requiring a decision.
Investigating techniques for solving problems and making decisions.
Creating, implementing and maintaining a personal and team task list.
Using and maintaining a diary.
Prioritising personal and team tasks.
Last modified: 01-Jun-2010
Training
