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2 days * Basic * Lecture and Labs
Course Summary:
This program will create an awareness of various aspects that make up the business etiquette required in the working environment. It will enable you to take the practical ideas and implement them in the work place.
Target Audience:
For employees in all disciplines, especially those whose jobs place an emphasis on teamwork.
Recommended Prerequisites:
None
Course Objectives:
After completing this workshop, the student should be able:
To learn the basics of business etiquette
To realise how a pleasant personality, a positive self-image and good deportment are the foundations of appropriate personal behaviour
To ensure professional appearance, good grooming and business attire
To understand the importance of basic business etiquette in the office and the various parts of basic business etiquette
To understand how various cultures, both within south Africa and abroad, deal with the important social behaviour of meeting, greeting, introducing and saying farewell to people, would impact on business
To understand cultural differences regarding time, touch and personal space
To understand the importance of effective business presentations, telephone techniques, electronic communication, business meetings, entertaining and business travel.
Key Topics:
What is etiquette?
How do I become more effective?
Basics of Business Etiquette
Personality and self-image
Importance of good manners
Develop your personality
Good grooming and attire
Time, touch and personal space
Intercultural communication
Men and women in the office
Analyse greeting and hosting visitors
Basic “To-Do-List” for the office environment
Verbal and non-verbal communication
The art of conversation
The art of business presentations
Use the telephone effectively
Electronic communication
Business meetings
Last modified: 05-Jan-2016
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Training
