Course Summary:
After completion of this workshop, learners will be able to create and manage more relationships with impact. These relationships would typically be with “internal customers” or colleagues in project teams. Interactions could be face-to-face or virtual, one-to-one or small group.
Target Audience:
For managers and non-managers, especially people who work in projects and project teams or who have “internal customers”.
Recommended Prerequisites:
None
Course Objectives:
After attending the workshop, learners will:
understand the challenge, need and context for impactful relationships in work today
increase their impact and influence in a relationship – based on practice in six intervention styles and their appropriate use
use change tools to overcome resistance to change and increase personal impact and influence
have a personal development plan based on self assessment and feedback from other learners and facilitators in “practicum sessions”
use the phases of relationship building (specific focus on the “contracting” phase)
have facilitation and interpersonal skills such as active listening; effective questioning and enquiry; framing; advocating; giving and receiving feedback
have made progress on a specific relationship challenge that they bring to the workshop, and have practical tools to work on similar issues in the future
Key Topics:
Introduction to relationships
Six intervention styles
Using change tools
A personal development plan
Using facilitation and interpersonal skills
Last modified: 09-Jan-2005
Training
