Course Summary:
Success in a changing world requires an ability to learn, to explore new opportunities, to learn from past successes and failures and to work with diverse groups of people, mostly within the context of a team. In this course core skills are addressed such as: personal insight, effective learning and change management capabilities and how to build relationships with people.
Target Audience:
For newly appointed or aspirant managers and team leaders as well as technical employees who would benefit from insight into interpersonal competencies required to enhance their performance within the organisation.
Recommended Prerequisites:
None
Course Objectives:
After completing this workshop, the student should be able to:
Understand their role within a team and gain insight into skills require to build effective team relationships
Use a range of tools and frameworks to evaluate and improve their performance individually and within a team (e.g. stages in team and individual development; managing group processes; dealing with typical team obstacles and problems)
Develop learning skills to direct their own development with regard to self and time management
Develop a range of interpersonal skills such as managing conflict and differences, active listening, giving feedback and asking good questions
Explore the concept of customer service within the business environment and practice some of the skills required to deliver excellent service
Gain insight into how their personal style impacts on developing good customer service and relationships and develop a plan of action to enhance their performance in this regard
Have made progress on a personal or organisational challenge that they bring to the workshop, and have practical tools to work on similar issues in the future.
Key Topics:
Effective team relationships
Tools and frameworks to evaluate and improve performance
Developing learning skills
Developing a range of interpersonal skills
What is customer service?
How personal style impacts on developing good customer service
Personal or organisational challenges
Last modified: 12-Jan-2005
Training
