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Accredited SERVICES SETA Education and Training Provider as per www.serviceseta.org.za
Verhoef  Training

Business Skills :: First Line Mananger Development

"Going the extra mile with ICT"

PO Box 2466, Cape Town 8000, South Africa
tel: 0861-102017 • fax: +27 21 856-0042 • e-mail: training@verhoef.co.za
    

 

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Curriculum Description | Curriculum Roadmap | Curriculum Schedule | Course Enrolment
5 days   *   Basic   *   Lecture and Labs

Course Summary:
The first-line manager provides the organisational interface with the workforce and consequently has a major impact on results. For those in this position for the first time, the prospect can be both challenging and daunting. This workshop is there to assist and guide the new manager in the roles and responsibilities of management and, with it, boost their confidence.

Target Audience:
This workshop is aimed at Junior Managers. This would include, but are not limited to, team leaders, supervisors, first line managers and section heads.

Recommended Prerequisites:
None

Course Objectives:
After completing this workshop, the student should be able:

  • Apply knowledge of self and team in order to develop a plan to enhance team performance
  • Use the social styles to understand various personal behavioural preferences
  • Use communication skills to handle and resolve conflict in the workplace
  • Apply problem-solving techniques to make a decision or solve a problem in a real life context
  • Prioritise time and work for self and team
  • Apply knowledge of self and team in order to develop a plan to enhance team performance
  • Apply leadership concepts in a work context

    Key Topics:

  • Personal and Team mastery
  • Understanding him/herself as worker in a specific position.
  • Identifying own role in an organisation (Management Skills).
  • Using the social styles to understand various personal behavioural preferences
  • Using a variety of strategies to deal with potential conflict in a team or group.
  • Developing a plan of action to enhance team performance
  • Interacting successfully in oral/signed communication
  • Demonstrating an understanding of different conflict situations in the workplace
  • Stating and explaining the difference between feelings and actual problems when dealing with conflict
  • Distinguishing between problems, challenges and matters requiring a decision.
  • Investigating techniques for solving problems and making decisions.
  • Creating, implementing and maintaining a personal and team task list.
  • Using and maintaining a diary.
  • Prioritising personal and team tasks.

    Last modified: 01-Jun-2010

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